COMMISSIONS & CUSTOM WORK
Timeline: Custom illustrations are completed within 2 weeks.
Revisions: Each commission includes 3 complimentary rounds of revisions to ensure the final piece aligns with your vision. Additional revisions are subject to a service fee.
Payment: A 50% non-refundable deposit is required to secure your project in my calendar.
The remaining balance is due upon final approval before the artwork is delivered. The remaining balance is non-refundable.
Usage: Commissions are for personal use. For commercial licensing, please contact biankeyedesigns@gmail.com for a custom quote.
EXISTING ARTWORK & LICENSING
Commercial Licensing: Licensing is available for my existing portfolio. Please reach out with the specific piece and intended use for a formal agreement.
Edits to Existing Work: Small modifications (color adjustments, sizing) can be made to existing prints for a flat customization fee.
Pricing: Digital licenses and physical prints are priced by medium and scale. For a specific quote on canvases or custom sizes not listed, please contact the studio.
SHIPPING & FULFILLMENT
Production: Orders enter production 30 minutes after purchase to ensure the fastest delivery.
Shipping Times:
North America: 10 Business Days.
International: 14 Business Days.
Tracking: A tracking number is automatically sent via email as soon as your order ships.
Customs: International orders may be subject to import duties as determined by the destination country.
RETURNS & CANCELLATIONS
Cancellations: Due to our rapid fulfillment process, orders must be cancelled within 30 minutes of purchase.
Defective Items: We take pride in our quality. If an item arrives damaged or defective, email biankeyedesigns@gmail.com with your order number and photos of the damage.
Refunds: Approved returns are eligible for a full refund or a replacement of equal value once the defective item is returned to our studio.